Responsible Gaming Policy

Play Smart. Stay in Control.
Enjoy 93ok Responsibly.

At 93ok, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. This page explains the tools, policies, and support resources we have in place to help every player on our platform maintain a healthy and enjoyable relationship with gaming.

21+ Only

Deposit Limits Available

Self-Exclusion Tools

24/7 Support

Gambling can be addictive and may cause financial harm. If you or someone you know is struggling with gambling-related problems, please use our self-exclusion tools or contact our support team immediately at [email protected]. Help is always available.

21+ Only

Our Commitment to Safe Play

93ok is committed to providing a safe, fair, and enjoyable gambling environment for all players in Bangladesh and beyond. Responsible gaming is not an afterthought for us — it is a core operating principle that shapes how we design our platform, train our support team, and respond to players who may need help.

We understand that the vast majority of our players enjoy cricket betting, live casino, slots, racing, and Plinko purely for entertainment. However, we also recognise that for a small percentage of individuals, gambling can develop into a problem that affects their finances, relationships, and mental well-being. It is for this reason that 93ok has invested in a comprehensive suite of responsible gaming tools that give every player meaningful control over their own experience.

This page outlines the practical tools available to you, the warning signs of problem gambling to be aware of, and the steps you can take if you ever feel that gambling is starting to have a negative impact on your life. Whether you are a new player or a long-time member of the 93ok community, we encourage you to read through this information carefully and to make active use of the controls at your disposal.

Remember: Gambling at 93ok should always be entertainment. Never gamble with money you cannot afford to lose, never chase losses, and always set clear limits before you start a session. Your well-being always comes first.

21+

Strictly 21 and Above

93ok enforces a strict minimum age policy. Players must be 21 years of age or older to register an account, deposit funds, or participate in any form of gambling on our platform. Age verification is mandatory for all accounts. We reserve the right to request documentary proof of age at any time and to immediately close accounts found to belong to underage individuals.

Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms. If you believe a minor has accessed 93ok, contact us immediately at [email protected].

Responsible Gaming Tools & Controls

93ok provides a full range of player-controlled tools designed to help you manage how much time and money you spend on the platform. All tools are available through your account settings or by contacting our support team.

💳
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can request to lower your deposit limit at any time — the reduction takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.

⏱️

Session Time Limits

Choose a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours. Once your session limit is reached, you will be automatically logged out of the 93ok platform and will need to consciously log back in to continue playing. This tool is particularly effective for preventing extended, unplanned gaming sessions that can lead to overspending.

📊

Loss Limits

Define the maximum amount you are willing to lose within a set period. When your net losses for the day, week, or month reach this threshold, your ability to place further bets is suspended until the limit period resets. Loss limits are one of the most direct ways to keep your gambling within a pre-agreed personal budget, protecting you from chasing losses in a single session.

🚫

Self-Exclusion

If you feel that you need a complete break from gambling, you can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent exclusion with no end date. During a self-exclusion period, your account is suspended, all marketing communications are stopped, and you will be prevented from creating a new account. To request self-exclusion, contact [email protected].

☕

Cooling-Off Periods

A cooling-off period is a shorter temporary break — typically 24 hours, 48 hours, or 7 days — during which your account is temporarily suspended. Unlike a full self-exclusion, a cooling-off period automatically lifts after the chosen duration without requiring you to contact support. This tool is ideal when you feel you need a brief pause but do not want a long-term exclusion.

📋

Reality Checks

Enable periodic reality check notifications that appear on-screen at intervals you choose — for example, every 30 or 60 minutes. Each notification displays how long you have been playing and how much you have spent or won during that session, giving you a clear, objective snapshot of your current position and prompting you to decide consciously whether to continue or stop.

How to Activate Your Controls

All responsible gaming tools at 93ok are designed to be straightforward to activate. You do not need to speak to an agent to set most limits — many can be configured directly through your account settings panel. For self-exclusion and permanent account closure, our support team is available around the clock.

Need to set limits urgently? Contact our support team at [email protected] at any time, 24 hours a day, 7 days a week. We will apply any limit or exclusion immediately upon your request — no waiting period for restrictions.

Access your 93ok account using your registered mobile number and password. All responsible gaming settings are found within your personal account dashboard under the "Responsible Gaming" or "Account Settings" section.

Select Your Preferred Tool

Choose from deposit limits, loss limits, session time limits, reality check intervals, or cooling-off periods. Each tool has a clear description of what it does and how it will affect your account before you confirm it.

Set Your Parameters

Enter your chosen limit value or period — for example, ৳5,000 per week as a deposit limit, or 1 hour as a session time limit. Review the details carefully before confirming, as reductions take immediate effect.

Confirm and Save

Confirm your selection. You will receive a confirmation notification on screen and via email. Your new limits will be active immediately. Remember: reducing limits takes effect right away; increasing limits requires a 7-day waiting period.

Contact Support for Self-Exclusion

If you wish to self-exclude, please contact our support team directly at [email protected] rather than using the self-service panel. Our team will activate the exclusion immediately, stop all promotional communications, and confirm the exclusion period by email.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward getting things back under control. Ask yourself honestly whether any of the following apply to you.

Spending more than you planned. You regularly deposit or wager more money than you originally intended when you started a session, and find it difficult to stop once you have started.

Chasing losses. After a losing session, you feel a strong urge to immediately deposit more funds and continue playing in order to win back what you have lost, rather than accepting the loss and stepping away.

Gambling with essential funds. You have used money intended for rent, utilities, food, loan repayments, or other essential expenses to fund your gambling activity.

Neglecting responsibilities. Gambling is causing you to neglect work, family obligations, academic commitments, or personal relationships. People close to you have expressed concern about how much time you spend gambling.

Borrowing money to gamble. You have borrowed money from friends, family members, or financial institutions specifically to fund your gambling, or you are concealing your gambling activity from those close to you.

Gambling as an emotional escape. You turn to gambling as a way of managing stress, anxiety, depression, loneliness, or other difficult emotions, rather than as a leisure activity you engage in when feeling positive.

Inability to stop. You have tried to reduce or stop gambling on multiple occasions but have been unable to do so, or you feel restless or irritable when you are not gambling.

Lying about gambling activity. You hide the extent of your gambling from family members, friends, or colleagues, or you downplay how much money you have spent or lost when asked directly.

If two or more of the above apply to you, we strongly encourage you to take immediate action. Use our self-exclusion tool, contact our support team, or speak to a trusted friend or professional counsellor. Recognising the problem is the hardest and most important step — and you do not have to face it alone.

Quick Self-Assessment

Take a moment to answer the following questions honestly. This is not a clinical diagnostic tool, but it can help you gain a clearer picture of whether your current gambling habits may warrant further attention. If you answer "yes" to three or more questions, we recommend reaching out to our support team or taking a break using our cooling-off or self-exclusion tools.

Your answers are private. This self-assessment is for your own benefit only. No data from this section is sent to 93ok or stored anywhere. It is simply a guide for self-reflection.

Have you ever spent more money gambling than you originally planned for that session?

Have you ever felt the need to increase the size of your bets in order to feel the same level of excitement?

Have you ever returned to gambling the day after a loss with the specific goal of winning back the money you lost?

Have you ever lied to a family member, friend, or colleague about how much time or money you spend on gambling?

Has gambling ever caused you to miss work, studies, or important family events or responsibilities?

Have you ever felt anxious, irritable, or restless when you were unable to gamble, or when you tried to cut down?

Have you ever borrowed money or sold personal possessions in order to finance your gambling activity?

Do you ever gamble to escape from stress, financial worries, relationship problems, or feelings of depression or anxiety?

Getting Help & Support

If you are concerned about your own gambling or the gambling of someone close to you, please do not hesitate to reach out. Support is available through multiple channels and is always confidential.

💬

93ok Support Team

Our dedicated support team is available 24 hours a day, 7 days a week. If you feel that gambling is becoming a problem, contact us at [email protected] and ask to speak with our responsible gaming team. We will help you activate self-exclusion, set limits, or close your account with no pressure and no questions asked.

Available 24/7

🚨

Immediate Self-Exclusion Request

If you need to stop gambling immediately, send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account username. We will suspend your account within one hour of receiving your request, regardless of the time of day or day of the week.

Takes Effect Within 1 Hour

👨‍👩‍👧

Support for Family Members

If you are concerned about a family member's gambling behaviour and believe they have an account on 93ok, please contact us at [email protected]. We take third-party responsible gaming reports seriously and will investigate every report thoroughly while maintaining the privacy of all parties involved.

Confidential Reports

🏥

Professional Counselling

For players in Bangladesh who need professional support beyond what 93ok can directly provide, we recommend speaking with a qualified mental health professional or counsellor about gambling-related concerns. Reaching out to a professional is a sign of strength, and help is available in Dhaka, Chittagong, Sylhet, and across Bangladesh.

Recommended

93ok's Platform Commitments

Beyond the tools we provide to individual players, 93ok maintains a set of platform-wide responsible gaming commitments that govern how we operate and market our services.

🔞

Strict Age Verification

All new accounts undergo mandatory age verification. Players must confirm they are 21 years of age or older before they can deposit or play. We reserve the right to request supporting identity documents — such as a National ID card or passport — at any time to confirm age.

📵
No Marketing to Vulnerable Players
Players who have activated a self-exclusion, cooling-off period, or deposit limit are automatically removed from all promotional marketing lists. We do not send bonus offers, free bet promotions, or re-engagement communications to players who have activated any responsible gaming control.

📈

Account Behaviour Monitoring

Our platform uses automated monitoring tools to identify account behaviour that may be indicative of problem gambling — such as rapid increases in deposit frequency, unusually long sessions, or sharp increases in wager sizes. Where such patterns are detected, our team may proactively reach out to the player.

💡

Transparent Game Information

All games on the 93ok platform display their Return to Player (RTP) percentages and volatility ratings where these are provided by the game developer. We believe that informed players make better decisions, and we are committed to providing the information needed to understand the nature of each game.

🛑
Responsible Advertising
93ok does not advertise gambling as a way to make money, solve financial problems, or achieve social status. All marketing materials produced by 93ok comply with responsible advertising principles — gambling is presented as entertainment only, with clear 21+ age restriction notices and responsible gaming messaging.

🎓

Staff Training

All 93ok customer support staff receive regular training in responsible gaming awareness, including how to identify signs of problem gambling in player interactions, how to sensitively raise the topic with at-risk players, and how to activate protective tools quickly and without creating barriers for players seeking help.

Play Responsibly at 93ok

Responsible gaming is at the heart of everything we do at 93ok. Set your limits, stay in control, and enjoy cricket betting, slots, live casino, racing, and Plinko as the entertainment they are meant to be. If you ever need help, our team is here for you 24/7.

93ok Login Explore 93ok Casino View FAQ

Play Smart. Stay in Control. Enjoy 93ok Responsibly.